ON 2 THE NEXT LOGISTIX LLC

Refund Policy

Refund Policy

Eligibility for Refunds

At On 2 The Next Logistix, we strive to provide reliable and professional logistics services. Refunds may be issued under specific conditions depending on the type of service provided. Customers may be eligible for a refund if:

  • A cancellation request is made within the allowed timeframe (see Cancellation Policy).
  • Services were not provided due to an error on our part.
  • Damage or loss occurred due to negligence by our team, and a valid claim is submitted.

Refund Timeframe

  • Refund requests must be submitted within 7 days of the scheduled service date.
  • Approved refunds will be processed within 10 business days from the date of approval.

Refund Methods

  • Refunds will be issued to the original payment method used for the transaction.

Product & Service Condition Requirements

For refunds related to moving and delivery services, the following conditions apply:

  • A service must have been canceled within the allowable timeframe.
  • If a service has been partially completed, a prorated refund may be issued at the discretion of On 2 The Next Logistix.
  • Claims for damage must include photographic evidence and be submitted within 48 hours of delivery.

Exceptions

Refunds will not be granted in the following situations:

  • If the service was completed as agreed upon and no valid claim is submitted.
  • If cancellation occurs outside of the allowable refund window.
  • If a customer refuses service upon arrival without prior cancellation.
  • Force majeure events, including severe weather, accidents, or other unforeseen circumstances beyond our control, that cause unavoidable service delays.

How to Request a Refund

To initiate a refund request, please contact us using the details below:

📧 Email: admin@on2thenextlogistix.com
📞 Phone: (480) 257-5696
📍 Address: 4539 N. 22nd St #4234, Phoenix, AZ 85016

Please include your order number, date of service, and a brief reason for your refund request. Our team will review your request and respond within 3 business days.